Edmunds Answers

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  • avatar knowledgepower 06/17/10 12:06 pm PST

    No, a dealer can't keep any of your deposit. The deposit only holds a sale not the vehicle, if someone came behind with cash the dealer "in good faith" would tell a customer to wait and see the next day what your decision was. There is no trouble they go through, as long you have a receipt for the deposit talk to the General Manager or owner to get your deposit back. Unless it is specified in writing or special order vehicles there is no reason to keep your money. If they don't comply call the Secretary of State Office or just take them to small claims court.

Answers

  • Stever@Edmunds 06/16/10 10:08 pm PST

    Probably depends on what the contract says and maybe what your state law says. I've read that a few states prohibit car dealers from accepting non-refundable deposits.

    Be worth a call to your local consumer protection agency.

  • knowledgepower 06/17/10 12:06 pm PST

    No, a dealer can't keep any of your deposit. The deposit only holds a sale not the vehicle, if someone came behind with cash the dealer "in good faith" would tell a customer to wait and see the next day what your decision was. There is no trouble they go through, as long you have a receipt for the deposit talk to the General Manager or owner to get your deposit back. Unless it is specified in writing or special order vehicles there is no reason to keep your money. If they don't comply call the Secretary of State Office or just take them to small claims court.

  • tbone_rare 06/17/10 12:28 pm PST

    I'm not sure we have all the information we need to use the word "always" or "never". At our dealership, we will ask for a deposit on a vehicle if we have to do a dealer trade on the customer's purchase. There are lots of expenses incurred. We have the expense of the gas to travel and back. We also have to pay the driver his wages and potential expenses for meals and such. In a case like that, we will not refund his deposit. We don't ask $500... we ask $300. I don't think that is unfair.

  • boomchek 06/17/10 2:39 pm PST

    I agree with Tbone. It depends on the situation. If it's on an instock vehicle on which no extra work was done then yes, they should refund your deposit, providing you didn't sign any non-refundable clause.

    If it's on a vehicle that had to be dealer traded, shipped or towed, or driven from somewhere else, on which custom work or accessories were added on, or just on a vehicle on which expenses had been incurred for the customer, then chances are you won't get your deposit back.

    What kind of vehicle was this on? What were the circumstances of this sale? Why don't you want it anymore?

  • Stever@Edmunds 06/17/10 3:37 pm PST

    You can reply in this thread by clicking the Answer this Question button.

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