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Asked: Sep 10, 2009 - 03:40 PM

Status: Closed

Can dealers charge $369 for window etching on a vehicle when the consumer doesn't want it?

I am interested in purchasing a 2004 Toyota Matrix. The dealer has told me that each auto at the dealership is window etched as a theft deterrent due to recent thefts. This is a major multi-name dealer in Portland ME. They pass this cost off to the the buyer at a cost of $369!

Maine is certainly not a high auto theft area (I lived in Boston, never a problem with my then 6 year old Saab).How can I handle this in a considerate way while absolutely refusing to pay this fee? We all know that window etching is not much of an anti theft device. Thank you.

In Buying & Selling > Car Buying > Fees
In Car Insurance
5 answers - 67 days ago

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cdn_tch

Date: Sep 10, 2009
Time: 06:59 PM

Find out what the value is of the '04 Matrix in your area with the options that are on that car and negotiate with the dealer as if the etching wasn't there. Best way to do it is negotiate an OTD (out the door) price (includes everything including taxes, titles, tradeins, etc).

This is the amount you have to pay the dealer to drive off the lot. Don't let yourself get cought up in negotiating a great price on the car and then getting hammered on something else. With OTD you don't care how the dealer slices and dices the deal, it's the final number that counts in the end.

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avatar

oldfarmer50

Date: Sep 10, 2009
Time: 06:52 PM

Offer an out the door ( OTD ) price which disregards the etching. Tell the salesman that this is what you think the car is worth no matter if it has etching, pin stripes, special waxes or any other nonsense dealers put on cars to boost profit.

From what I hear this is typical of Toyota. Personally, I would buy from another dealer or another car brand that did not pull this stuff.

avatar

cdn_tch

Date: Sep 10, 2009
Time: 06:59 PM

Find out what the value is of the '04 Matrix in your area with the options that are on that car and negotiate with the dealer as if the etching wasn't there. Best way to do it is negotiate an OTD (out the door) price (includes everything including taxes, titles, tradeins, etc).

This is the amount you have to pay the dealer to drive off the lot. Don't let yourself get cought up in negotiating a great price on the car and then getting hammered on something else. With OTD you don't care how the dealer slices and dices the deal, it's the final number that counts in the end.

avatar

tony78

Date: Sep 10, 2009
Time: 08:17 PM

Ask the dealer this.

1. Are the windows etched because the theft of cars has occured on his lot and why would the customer be liable for his companies lax security control.

2. Why would my windows need to be etched if my insurance company does not require this and my insurance policy covers the entire vehicle for theft.

3. Are the windows being etched because as of lately thieves have been stealing windows and this is a process that the dealership uses to recover stolen windows ?

4. I would prefer to order a vehicle that does not have etched windows and i will have my personal mechanic etch the windows at my convenience.

5. I do not need window etching, scotchgard fabric protection, autobody rust proofing, or any other gimick they can try and use to pull the wool over my eyes and if they don't think i am serious just try me and they will see how fast im out the door and over at the nissan dealer two doors down.

avatar

morin2

Date: Sep 10, 2009
Time: 08:21 PM

Make an initial OTD offer (absolutely no more than 60% of asking price) - which will be refused, and then walk away. Let them call you back. These guys want to play hardball - but you can also play hardball. When they call you back, return in person & listen to their counteroffer and come up a little from your first offer and walk away again. Its possible to do all this in one long, exhausting 8-10 hour day, but unless you are a trained negotiator, walking away works also. If they want to sell the car, you should plan 3 days for negotiation.

Once you reach an OTD price, its still not over - they will conveniently "forget" that the price was OTD, and try to tack it on at the end in the F&I room - at which time you tell them to stuff it and leave. They will definitely call you back.

avatar

steve_

Date: Sep 18, 2009
Time: 06:32 PM

Etching is a big rip-off. Police stations used to offer it free and even they've figured it out does little good and most have stopped offering the service.

Please visit Dealer Ratings and Reviews and let everyone know about this rip-off auto dealer's practice.

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