Answers

FIrst thing to do is contact your dealer and ask the customer service rep to make an appointment with the factory rep to see the car. Most factory reps come by the dealership once every 3 weeks or so to handle factory defective parts return and customer issues.

Without actually knowing all the facts it sounds like the car dealer is advising you that there was something on the exterior of your vehicle that caused the paint to come off.

Not likely. If there was some sort of contamination on the outside it would be still visable.
This type of damage is sometimes found after transport. The paint may have some identifying marks that would assist in defining the damages.

If it is what is know as rail dust this is a common caus. When viewing the paint you should see
little specks of metal in the paint. Youu may have to use a magnifying glass.

After your appointment with the dealer factory rep you will have other options.
If the factory rep advises that there is evidence of external contamination and it is not a paint defect then you may put a claim in with your insurance company. This would be covered under your comprehensive part of your coverages and usually has a deductible.

Source: EzineArticles.com

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First of all, I suspect the $1200 paint job will not satisfy you. A good paint job will run about $3K at a minimum. Now, about the paint. I agree with the dealer that a simple detailing could not have removed paint. I would go to a professional paint shop and get an analysis of the paint damage and what caused it. It could be a factory defect that would permit you to seek full reimbursement from the manufacturer. This is rare but it does happen. A friend of mine bought a brand new 1980 Buick Skylark and the paint began to peel withing 3 months, so it does happen. Good luck!

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