Car Rentals from Insurance Companies
I recall a few car rentals I received paid for my someone else's insurance company in my lifetime due to others' careless negligent driving. Since the accident was the other parties fault, of course their insurance company should provide you with a rental vehicle while your car is getting repaired/fixed/brought back to life.
I've noticed that it is always a hassle even with supposedly direct billing (it's not a true direct account), and getting them to pay for the rental seems to require a little assertiveness, pushing, shoving, and determination.
However, shouldn't an insurance company be obligated to loan you a "like-quality vehicle?" Everytime I've gotten a rental, it has been far less than equivalent quality, cost, comfort, and simply less car than I had before. For instance, the last time my car had to go in for repairs it was a 2003 Honda Accord LX V6 Coupe. First, they give me a 4 cylinder Malibu Classic, hardly comparable in any way, shape, or form, not even close. Second, I got a Buick LeSabre (hardly comparable, but at least it had a V6 engine like my Accord did). Secondly, even with that lesser car they didn't want to pay for the difference in cost from the Malibu switching to the LeSabre. I informed them that Enterprise claimed it was actually still 1 or 2 levels classified under my Accord V6. Still not equal, and I should get a like-vehicle. They backed-off of their request for me to partially pay the bill, and paid it themselves.
What is the rule on this?
In Car Insurance > Insurance Claims
4 answers - 530 days ago
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