Edmunds Answers

Voted Best Answer

  • avatar jb_turner 08/05/09 8:22 pm PST

    - Honda will refer you back to the dealership because it is independently owned.
    - BBB will just file it.
    - Attorney General will not care.

Answers

  • stephen987 08/05/09 4:09 pm PST

    I'd actually start with your local Better Business Bureau (www.bbb.org). But Honda also has a Customer Service Office at http://automobiles.honda.com/informatio
    n/customer-relations.aspx
    . My sense is that the CSO is more helpful with matters pertaining to the vehicle itself, and the BBB is more useful for complaints about business practices.

  • Stever@Edmunds 08/05/09 5:06 pm PST

    I'd contact the local attorney general's office or local consumer protection agency.

  • jb_turner 08/05/09 8:22 pm PST

    - Honda will refer you back to the dealership because it is independently owned.
    - BBB will just file it.
    - Attorney General will not care.

  • chalyard 08/12/09 3:06 pm PST

    JB was abosolutely correct. I was referred back to the dealer who never returned my call. The BBB forwarded the same complaint to the Dealer... no response. I found a great Sales person at SF Honda (Christopher) and made my purchase. If you are ever in the area and shopping for a Honda, go see Christopher at SF Honda.

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