Same problem here in CT. Here is our experience...
We recently purchased a 2014 Subaru Forrester from Premiere Subaru, Branford CT.
No less than 8 months & 9K miles passed when our drivers side seat fabric started to
wear out/off. We contacted the dealer and explained our situation. They (the
mechanic) immediately blamed us to which I replied I just wear
pants/jeans with no type of belts or "accessories". After a few strong words on my part they said it
wasn't covered by the warranty but they would replace it just one time. After replacement, we overheard our mecanic again accusing us of casuing the damage telling the service manager, and I quote, "...I don't know if
he [meaning my husband] is just a plain BUTTHEAD!". Now we have a car with defective fabric and a dealership whose service leaves MUCH to be desired.
After replacement, we got the car
back home and upon closer inspection, and with having only gotten in and
out of the car twice, noticed the fabric was starting to fray AGAIN. We spoke to the dealership owner and was told by him that our "expectations" for the car seat fabric did not refelct the expectation of most Subaru customers. REALLY? I do think most expect the upolstery in their brand new vehicle will wear well and last. He stated that they would not replace the
fabric again. His "wonderful customer appreciation /service" kicked in
and he told us that we could either pay additional to have leather put in or
buy a new 2015 Forrester for an additonal 5K. Paying extra to correct an obvious problem was not an option for us nor was reinvesting with this dealership.
This fabric was defective (a lemon) and neither the owner Bob Alivne
or Subaru would stand behind their product and make it right. Plus,
nobody but nobody should have to put up with being insulted by an employee. We don't think it is an unrealistic expectation to have a $28K vehicle not show so much wear & tear after only 8 months and only 9000 miles.
Maybe not for others but for us it was a
tremendous of money to spend. We were counting on keeping it for at
least 10 years. We just wanted what we paid for and what
Subaru "touts" in all their commercials; duarbility & ruggedness of the brand. With
all the vehicles we have owned past and present we have never experienced a failure of this type. We own a 1997 Geo Prism and a 2003
Ford Focus and after getting in and out hundreds and thousands of times,
neither our 17 year old or 11 year old vehicle exhibits any type of
noticeable wear in the fabric upolstery.
We knew we would be facing months, if not years, of battles with this car, so we quickly made the decision to trade it in while the car was still in good condition following the seat cover replacement, was still "newer" and with low mileage. The deal was done today and our new car sits in the garage. We are just happy to have this over with!