I am dealing with Subaru Service not just the dealer ship. It was when the dealer saw two new cars on the lot with the same problem and that my new covers that they had just replaced already fraying, they said it was now a Subaru problem and that I need to contact them. Have been dealing with Subaru by phone and email and have a concern number of 1051258.
Since the Field Service Manager looked at my car 2 weeks ago, dealer said they made the offer of the free 30,000 mile service worth $800? I sent another email to Subaru asking how this helps my problem? They haven't written back or contacted me yet...Very fustrating!