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I work as a car salesman at a Ford dealership. The phone button on the steering wheel I believe is what you are referring to? If it is, the button is to answer and hang up phone calls when your phone is paired via Sync. If your vehicle does NOT have the sync feature, then this button is useless to you. Ford has a few non-functioning buttons on certain models because it is easier to to keep the same setup across the board, then to change everything per model. I apologize if your dealership that you purchased from was not able to provide you with any specific information. If you have any further questions I will do my best to help you answer them.
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