Special Coverage Adjustment – Power Steering Assist Bulletin 10187 July 2010
MODELS: 2004-2007 Saturn ION
Some customers of 2004-2007 model year Saturn ION vehicles, equipped with electric power steering, may experience a sudden loss of power steering assist, which could occur at any time while driving the vehicle. If the power steering assist is lost, a chime will be heard and the Message Center will display a "PWR STR" warning message. The vehicle can still be steered in a safe manner but will require greater driver effort at low vehicle speeds or when stopped. Typically, the next time the vehicle is started, the power steering assist will return and the "PWR STR" message would no longer be displayed.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Retailers are to replace the power steering motor. The repairs will be made at no charge to the customer. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after July 21, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to July 21, 2010, must be submitted to the Service Contract provider.
Involved are certain 2004-2007 model year Saturn ION vehicles equipped with electric power steering and built within the following VIN breakpoints:
Year Division Model From Through
2004 Saturn ION 4Z100001 4Z232317
2005 Saturn ION 5Z100001 5Z183690
2006 Saturn ION 6Z100001 6Z211250
2007 Saturn ION 7Z100001 7Z210512