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Asked: Aug 08, 2008 - 05:20 PM

Status: Closed

Why is there no way for Infiniti owners to complain about telephone harassment to renew expiring coverage?

We sold our Infiniti, which at the time was four years old, in 2006, prior to moving to Japan for a year. Since we returned, we have had ridiculously harassing phone calls (YOUR IMMEDIATE ATTENTION IS REQUIRED. YOUR WARRANTY IS EXPIRING SHORTLY, etc.) Lately these have increased the ante to, believe it or not, "YOUR IMMEDIATE ATTENTION IS REQUIRED, YOUR WARRANTY HAS EXPIRED.' These are all robot calls, of course. I have not found any means of extinguishing them on either Infiniti Americas or Nissan Japan's website. Considering the attention these people make to NEW owners, why is there no follow-up for those who have sold their cars?
We are, by the way, Federally registered as not wanting unsolicited calls, for whatever good that does. The robot calls are a loophole nobody in Congress ever thought about. We get them several times a day. Every time I wait patiently to try to speak to a human, and explain the situation, I am hung up upon. If this is a future vision of Nissan customer service, I want none of it. I had considered buying another Infiniti, but if this is going to be the usual rigamorale, that's the end of that idea. I will keep what I have (an older BMW 5-series). I live in the Washington, DC metro area.

In Buying & Selling > Car Selling
3 answers - 472 days ago

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avatar

steve_

Date: Aug 08, 2008
Time: 08:51 PM

I get those now and then on my ten year old Nissan. However, I don't think it's something that Nissan sponsors - lots of that info can be obtained from state and DMV records.

I always fill out the complaint form at the FTC do not call list web site. In your case, I'd write my congressional delegation and your state's attorney general too.

Here's some links about the scam:

Auto Warranty Scam

Auto warranty firms launch sleazy scam

Car Warranty Scams

avatar

obyone

Date: Aug 09, 2008
Time: 03:11 AM

Yep Nissan has no part in that.

avatar

canddmeyer

Date: Aug 09, 2008
Time: 03:33 AM

The long term solution is to NOT purchase another Nissan. With this kind of harassment I wouldn't want to do any future business with Nissan either.

Next time they answer, get a callback number. Then register a DNC complaint. See the link provided.









Image of Telephone

How to Complain


Filing a Do-Not-Call Complaint

In addition to complaints alleging violations of the national do-not-call list, you may also file a complaint against a telemarketer who is calling for a commercial purpose (e.g., not charitable organizations) IF:



  • The telemarketer calls before 8 AM or after 9 PM; OR



  • The telemarketer leaves a message, but fails to leave a phone number that you can call to sign up for their company specific do-not-call list; OR



  • You receive a telemarketing call from a company that you have previously requested not call you; OR



  • The telemarketing firm fails to identify itself; OR



  • You receive a pre-recorded commercial message from someone with whom you do not have an established business relationship and to whom you have not given permission to call you.


How to File a Complaint

You can file a complaint by e-mail (fccinfo@fcc.gov), telephone 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY, by fax to 1-866-418-0232, via our electronic complaint form at http://esupport.fcc.gov/complaints.htm, or mail. For the FCC to process your complaint you must either fill in the electronic form completely or otherwise indicate:



  • your name and address;



  • the home phone number where you received the solicitation;



  • identification of the individual or company whose products or services were being advertised or sold, and any phone numbers included in the call;



  • a description of the call;



  • any phone number provided to allow you to “opt-out” of future calls;



  • whether you or anyone else in your household gave the caller express prior permission to call;



  • whether you have an EBR with the caller (specifically, whether you or anyone else in your household made any purchases of property, goods, or services from the company that called, or made any inquiry or filed an application with the company prior to receiving the call).


If mailing a complaint, send it to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554

Consumer Private Right of Action

In addition to filing a complaint with the FCC, consumers may explore the possibility of filing an action in a state court.

>> http://esupport.fcc.gov/complaints.htm

Source: http://www.fcc.gov/cgb/donotcall/#howtoc...

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